Bug Safe (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website or book pest control services in Greater Sydney.

1. Information we collect

Contact details such as name, phone number, email, and property address
Booking details including preferred date, time slot, property type, and service notes
Communication records related to your enquiry or appointment
Basic technical data such as browser type and pages visited (typical website analytics)

2. How we use information

We use your information to respond to enquiries, schedule and deliver services, send confirmations or invoices, improve our website, and meet legal or accounting requirements.

3. Sharing

We do not sell your personal information. We may share details with trusted service providers who help us operate (for example email delivery or payment processing), or when required by law. Technicians may receive the address and job notes needed to complete your visit.

4. Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure.

5. Retention

We keep booking and customer records for as long as needed for service, follow-up, and legal or tax obligations, then delete or de-identify them when no longer required.

6. Your choices

You may request access to, or correction of, personal information we hold about you. Contact us using the phone or email listed on our website. If you believe we have mishandled your information, you may also contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies

Our website uses cookies and similar technologies. See our separate Cookies Policy for details. You can also control cookies through your browser settings.

8. Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page.

Last updated: September 2026.